FAQ
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Common questions
Helpful Answers for a Seamless Shopping Experience
+27 759628962
waizcollectionssa@gmail.com
How can I place an order?
You can browse our collections through the Shop or Categories pages. Select the item you are interested in, choose the available options where applicable, add it to your cart, and complete the checkout process.
How can I contact Waiz Collections about my order?
If you have a question about an existing order, please contact us through our Contact Us page and provide your order details so our team can assist you.
How can I learn more about a product?
Each product page provides available information about the item, including its description, images, and available options. If you need additional information before placing an order, please contact our team.
Do you offer delivery within South Africa?
Yes. Waiz Collections currently provides free delivery within South Africa on eligible orders.
Delivery times may vary depending on the delivery location, courier operations, product availability, and other circumstances.
What payment methods do you accept?
Available payment methods are displayed during the checkout process. Payment options may vary depending on the checkout system and your location.
Do you offer returns or exchanges?
Returns and exchanges may be available depending on the circumstances and the condition of the item.
Please review our Refund & Returns Policy for information about return eligibility, conditions, return shipping costs, and the applicable process.
Who pays for return shipping?
For customer-requested returns, the customer is responsible for arranging and paying the return shipping or courier cost.
The free delivery provided by Waiz Collections applies to the original eligible delivery within South Africa and does not include return shipping.
For damaged, defective, or incorrect items, please contact us before returning the item so our team can review the matter and provide the appropriate instructions.
What condition must an item be in to be returned?
Items requested for return should generally be unworn, unused, unwashed, unaltered, and in their original condition, with original tags and packaging where applicable.
Please review our Refund & Returns Policy for the complete requirements.
How can I stay updated with Waiz Collections?
Follow Waiz Collections on our social media channels to discover new collections, product updates, and other announcements.
Can I contact you for further assistance?
Absolutely. If you have any questions about our products, orders, delivery, returns, or anything else related to Waiz Collections, please contact our team through the Contact Us page.
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Payment questions
Simple answers for a seamless shopping experience
Which payment methods are available?
Available payment methods will be displayed during checkout. Select your preferred option to securely complete your purchase.
Is my payment information secure?
We aim to provide a secure and trusted checkout experience. Your payment details are handled through the available payment processing system during checkout.
When will I be charged for my order?
Payment is processed when you complete your purchase through the checkout process.
Can I change my payment method after placing an order?
If you need to make changes after placing an order, please contact our support team as soon as possible. Changes may depend on the status of your order.
What should I do if my payment is unsuccessful?
Please check your payment details and try again. If the issue continues, contact your payment provider or our support team for assistance.
Will I receive an order confirmation?
After successfully completing your purchase, you should receive confirmation of your order with the relevant order details.
Can I contact Waiz Collections if I need payment assistance?
Yes. Our team is happy to assist with questions related to checkout, payments, and your shopping experience.