Refund & Returns Policy
At Waiz Collections, we want every purchase to be a smooth and satisfying experience.
If you have an issue with your order, receive an incorrect item, or believe an item is damaged or defective, please contact us so that our team can review the matter and assist you.
1. Return Requests
If you would like to request a return or exchange, please contact Waiz Collections before sending the item back.
Please provide your order details and relevant information about the item so that our team can review your request and provide the appropriate return instructions.
2. Eligibility for Returns
Items may be eligible for return or exchange depending on the circumstances and applicable requirements.
For a customer-requested return, the item should generally be:
Unworn and unused
In its original condition
Free from stains, damage, or alterations
Returned with original tags and packaging where applicable
Accompanied by the relevant order information
Items that have been worn, washed, altered, damaged through use, or otherwise not returned in their original condition may not be eligible for return or exchange.
3. Return Shipping Costs
Customers are responsible for the cost of returning an item to Waiz Collections for customer-requested returns.
The free delivery provided by Waiz Collections applies to the original delivery of eligible orders within South Africa. It does not include free return delivery.
Customers are responsible for arranging and paying the applicable return courier or shipping cost when returning an item.
Waiz Collections will not reimburse customer-paid return shipping costs for customer-requested returns unless otherwise required by applicable law or specifically agreed by Waiz Collections.
Please contact us before sending an item back to receive the appropriate return instructions.
4. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact Waiz Collections as soon as reasonably possible.
Please provide your order details and clear photographs or other information showing the issue. This will allow our team to review the matter and determine the appropriate solution.
Where an issue is confirmed to be the responsibility of Waiz Collections, we will discuss the appropriate remedy with you in accordance with applicable law.
5. Exchanges
If you request an exchange, the availability of the replacement item must first be confirmed.
If the requested replacement is unavailable, our team will discuss the available options with you.
Any applicable return or delivery costs will be communicated before the exchange is processed.
6. Refunds
Refunds are subject to review and approval based on the circumstances of the return and applicable requirements.
Once a refund has been approved, the applicable refund process will be communicated to the customer.
The time required for a refund to appear in the customer’s account may depend on the payment method and financial institution used.
7. Items That May Not Qualify for Return
A return may not be accepted where an item has been:
Worn or used
Washed
Altered or modified
Damaged through customer use
Stained or soiled
Returned without required tags or packaging where applicable
Returned in a condition that differs materially from the condition in which it was received
Specific product exclusions, where applicable, will be communicated to customers.
Nothing in this section is intended to limit any rights a customer may have under applicable consumer protection laws.
8. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
Waiz Collections will review the request and provide the customer with instructions regarding the next steps.
Customers should not send items back before receiving return instructions from Waiz Collections.
9. How to Request a Return
To request a return, please contact Waiz Collections through the contact information provided on our Contact Us page.
Please include:
Your order number
Your name and contact details
The item you wish to return
The reason for the return
Photographs where relevant
Our team will review the request and guide you through the next steps.
10. Policy Updates
Waiz Collections reserves the right to update this Refund & Returns Policy when necessary.
Any changes will be published on this page.
Need Assistance?
If you have questions about a return, exchange, refund, damaged item, or your order, please contact Waiz Collections through our Contact Us page.
We will be happy to assist you.